Support
We are here to help. Find the key answers about orders, delivery, payments and product quality.
This support page is the fastest starting point before contacting us. If your question is about order tracking, returns, delivery or product legality, start here. For topics related to quality and traceability, you can also visit our Safetypage.
What is the delivery time? +
Orders placed before midday are dispatched the same business day. Standard delivery usually takes 2 to 6 business days Australia-wide depending on destination.
How do I track my order? +
An email with your tracking number is sent when the order ships. You can also find useful information in your customer area when that service is available.
Are your products legal? +
Yes. We only sell low-THC industrial hemp products, which are legal to buy across Australia. Every batch is lab-tested for compliance and quality.
How do I return a product? +
Return requests must be made within the applicable legal period. Full details are available on the refunds and returns page and may vary depending on the product type.
Which payment methods do you accept? +
We accept bank transfer and PayID. Place your order, then contact us on live chat (or reply to your order email) and we'll send the payment details straight away.